Productivity or Quality?

01 Nov 2014 6:48 AM | John Heap (Administrator)

I have been in discussions many times with businessmen and advisers about whether firms should concentrate on their productivity or their quality - which has the biggest impact on success?


Of course the quick answer is "Both" - they are not mutually exclusive!


But I remember listening to my colleague Tor Dahl who used to suggest that productivity initiatives release energy and innovation (they unfreeze the organisation); quality initiatives standardise systems and processes to 'lock in' quality (and they freeze the organisation).  Another way of putting it is that quality initiatives help cement the gains realised by a productivity initiative.


So, we do need them both - but not necessarily at the same time.  There seems to be a natural sequence of productivity-quality-productivity-quality.


Contact us

Address: 3rd Floor, Telegraph House,  80 Cleethorpe Road, Grimsby, DN31 3EF 

Phone:    +44 1472 358195

Email:     Info@instituteofproductivity.com

                     Privacy Policy

Powered by Wild Apricot Membership Software