Is there anybody there?

03 Jan 2015 9:54 AM | John Heap (Administrator)

I read recently that Coca-Cola has withdrawn its voicemail system from its Atlanta headquarters in an effort to improve productivity.  Callers now get a simple message suggesting they should use another means of contact.


Voicemail was originally introduced as an 'added value' service for callers - saving them the need to call again - but is now seen as an 'overhead' that sucks time and effort out of the organisation.  It is worse than email in some ways since taking down details from a voice message can take multiple listenings.


Presumably there are other services we have introduced as time-savers or value enhancers that will, in time, be regarded as unnecessary or positively harmful.


email? text messaging?


Or have Coca-Cola got it wrong.  Will all those callers who are forced to ring again or use some other means of contacting Coca-Cola personnel simply vote with their feet, become annoyed, not bother to pursue their contact.  I will be interested in any follow-up comments/actions once 'the dust settles'.


Contact us

Address: 3rd Floor, Telegraph House,  80 Cleethorpe Road, Grimsby, DN31 3EF 

Phone:    +44 1472 358195

Email:     Info@instituteofproductivity.com

                     Privacy Policy

Powered by Wild Apricot Membership Software