Small Failings

27 Feb 2015 7:51 PM | John Heap (Administrator)

In small businesses low productivity is rarely the fault of the workers - it is usually because the owner/manager has not set up production processes properly -or has failed to manage them effectively.


Too many owner/managers want to micro-manage ... they see their job as 'keeping on top of things'.


It is - of course... but they must set up systems of production - and then measure the performance (of the system, not the people) - so that they know whether it is  effective - and improving.  This should not need hourly - or even daily -  intervention, especially if they have a good production supervisor.


They need to give the supervisor responsibility, authority - and if necessary, training ... and let them 'keep on top of things'.  They should then check progress with the supervisor weekly or ask them for a regular report (brief and quantitative).


The aim is to make the system work - then the owner/manager can plan for improvement and growth.


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